What a joy it was to have such competent, caring, skilled workers installing our HVAC system. It all started with a sales visit with Joey who explained the various systems that were available for our home. Normally we would have taken a couple of days to evaluate our options. But he did such a good job in explaining to us the options that we immediately signed up.
Next we were visited by Hunter and Chris who checked out our old system. They inspected our attic and the ducting and gave us a clean bill of health. They suggested a change of the ducting to better take care of a back bedroom that we did not have good coverage before. They were very professional and gave us confidence we would have a better system. Both for heat and air.
Our next visit early in the morning we were met at the front door by Rex, Anthony and Matt. All 3 had their booties” on so that they would not dirty our home. They spend the next 2 full days installing our heating and air systems. They checked out both systems to make sure both were operating correctly. What a great team they were, they worked well together and were pleasant to be around. We were very excited to know we were getting a top of the line system installed by a great team from an outstanding company. We would recommend Sierra Pacific to any of our friends and neighbors.
We had the County inspector inspect the system. He commented that Sierra Pacific did a great job and signed off on the system.
We look forward to having a better and more economical HVAC system for many years in the future.
Thank you,Pete & Darlene H
I want to compliment your Installation Crew – Patrick, T.J., and Cody. They work very fast, profession and fun to talk with.
Thank you for working with my wife regarding the inspection. I had set that up with the county but needed to be in Redding so she stayed home to be available to the inspector. Everything went well.
I want to take this opportunity to praise Jose and his crew. They are all very capable professionals and did an excellent job. Jose went to lengths to explain everything that they were doing and what to expect after they completed the job. They receive the highest marks from us.
I also want to thank your for your support. I am impressed with you, your crew and your whole company.
We have been a customer of Sierra Pacific since 2013 when the pool solar heating system was installed at our home. We have had a couple of service calls for leaks and have the annual start up/shut down service program. The technician that has come, Peter, has been courteous and very helpful to explain the system to us in terms we can understand. He even walked me through the temporary shutdown process by phone once when we had a leak.
This year we added solar pv panels with Sierra Pacific. Mike and his team of installers and technicians were helpful, flexible in their scheduling for us, and installed the system very neatly on the ground rack system. Our installation was complicated because of its distance from both the house and grid power location. They handled all of it without a hitch.
Justin has since set us up with a cell phone connected system monitoring program that Sierra Pacific can also use to diagnose any problems remotely that we may have.
And finally, Dawn, Britlee (sp? – she gave me the info for everyone, but I have misplaced my notes), and all the other customer support staff at Sierra Pacific have been courteous and professional with us whenever we have had requests or needed to report a problem.
The experience of a fully integrated company that has exceptional customer service combined with technical expertise has been a positive experience for us these last 3 years. We are pleased to be connected with such a quality organization.
Stephanie and David W.
At this time, I would like to thank Juan and his crew for the excellent job they performed on my solar installation. Since my trade was electrical for 46 years, I am critical about the connections, how the conduit looks and the overall looks of the job. Juan is a quality supervisor and very knowledgeable about electrical equipment. All my questions were answered accordingly. I observed safety and a clean job at all times. Sierra Pacific should be proud to have this quality employee.
I wanted you to now how nice and accommodating your installation team was for our solar installation. Led by Jose, they were efficient, unobtrusive, quick, and did not leave a mess behind. Jose did a great job of explaining all the parts of the solar. He was very communicative in letting us know when power would be shut off and returned to the house. I particularly appreciated the painting of the conduit to match the house.
Jose took time to discuss options with Dwayne in installing the inverter. He took our concerns into consideration and provided input to ensure both our needs were met.
Working on a roof and in an attic in the summer is not an easy task. The installation team performed their duties with a smile and a professional attitude. I have already recommended Sierra Pacific to the neighbors! Great job!
Dear Mr. Jason Hanson,
I think I spoke with you a month or two ago regarding new solar for our home we our building on Lakehills Court in El Dorado Hills. We have been going back and forth regarding do we want it or not? If we have solar installed at our new home it is because of people like you and Taylor Andrews.
Taylor Andrews is a wonderful person. He has been to our home several times to install a new solar panel. The first two times he was here it began to rain so we had to reschedule for safety reasons. Taylor’s professional attitude and knowledge of your products is very comforting. It’s this type of service that gives us hope both today and in the future regarding the company we choose. Our biggest concern was if we have solar installed at the new house if the company would be reliable and trustworthy to do the repairs and service. We feel very comfortable and trust you and your staff to do the job.
Again I can’t say enough about Taylor, while he was hear today to fix a small leak on the roof he also found something wasn’t working in our solar on the roof. I think he said it was a sensor that regulates the temperature or something like that. He had the part on his truck and was able to repair this problem while he was here.
Again, we are extremely pleased with you and your staff.
I just want to let you know that I am really impressed with the Sierra Pacific team for the home solar electric system. The entire process so far has been pleasant and each person that I had to deal with did so in a professional manner, were courteous and understanding.
Special kudos and mention to Brandon and his crew that actually did the installation yesterday and on Monday. Each person on the team were friendly, had a good attitude, and took the time to explain things to me when I had a question. Personally I think they did an amazing and terrific job. My next door neighbor also had a solar system installed by Solar City and you can tell the difference in how it was installed.
If your after sales service is as good as what I have experienced so far then I am glad that I made the right choice to go with Sierra Pacific. I am eagerly awaiting the day when I can start up the system and start using it.
I would definitely recommend Sierra Pacific to co-workers and friends if they also decide to install a solar system.
I recently contacted Sierra Pacific to to trouble shoot my AC system. Mike came by and told me exactly what needed to be repaired and the cost involved. Today, he came and repaired my system.. Mike was totally professional and impressive from start to finish, he is a great representative of Sierra Pacific.
Thanks for your help!