Dear Sierra Pacific:
To our delight, our new Lennox heating and air conditioning system was completed today. The foreman, Rob, and his crew did an outstanding job here in our home. The task was particularly difficult due to the cold and rain with gallons of water flooding under the house. The duct work under our home needed to be completely replaced and your employees endured tough physical conditions to see the job to completion. Without complaint, they persevered in extremely cold and muddy conditions. When they emerged from under the house, they literally looked like 'District 12' miners, but they maintained smiles and good-natured dispositions. While they were inside our home, Rob and all the workers were polite and careful.
Everyday Rob kept us apprised of progress and gave specific time frames for their return. His professional and warm, friendly manner was so appreciated by my whole family. Your organization is a rare remnant of well-trusted companies, and we will enthusiastically recommend you guys.