I am writing today with thanks and garatitude to your company . Because of te excellent service provided by your employees our heating/air condtioning upgrade was a great experiences. Believe me we heard horror stories form our friends and neighbors about their bad experiences in dealing with other companies, but we are so pleased by the service we’ve received from Sierra Pacific we will be telling everyone about it!
Our first introduction to Sierra Pacific came from our Design Specialist, Gary Toner. Gary was very helpful and accommodating, coming to our home and office several times. He walked us through all the steps in getting this project started and we appreciate the time he took in getting acclimated with the different heating/air conditionaing systems and helping us make the right choice for our home,
Mike, our pre-site inspector, was very nice and professional. He took the time to go over everything with me and i could tell his work was very thorough. He was on-time,considerate and walked me through the next phase of the project and we were especially thankful that he was so accommodating when working out our installation schedule. Mike was back during the installation,helping out and making sure everything went smoothly.
Rex,AJ, Philip and Matt were very professional, thorough and courteous of our home at all times. On each day, we got a call when they were en-route and they showed up precisely on time. Rex offered guidance to Philip and Matt with careful and keen observation. He did his job well and then went over what the others were doing to make sure everything done correctly. AJ was very professional and thorough and we cannot say enough good things about him. At the end of each day they cleaned up and gave us a progress report. The whole crew worked together seamlessly and made our installation seem effortless. We’re certain of the GREAT amount of effort made by this crew. but they were polite, professional and courteous eacha nd every minute. After observing their integrity we are so thankful to have had this team in our home.
Thank you for a wonderful experience. if all Sierra Pacific employees are as amazing as the people we’ve dealt with during other project then we’re positive our relationship with Sierr Pacific will be for a lifetime. We cannot wait to tell everyone about our good luck in finding you!
with sincere attitude,
Don & Kim