Sharon Craig

Published February 2016 by

Last August we stopped by the heating & air conditioning kiosk in the Rancho Cordova Costco. I asked that someone call regarding our heating system that was on its last leg but to not call until after September since we were leaving on an extended vacation. As requested, we got a call when we returned and set up an appointment with Glenn Richard. Glenn explained the pros and cons of the three options he gave us. We told him that we would probably go with one of his heating & air options but not until after the first of the year. In early January we called Glenn and he returned and we finalized the deal. He was on time for both appointments. He was friendly and courteous and answered all our questions.
The installation crew, Brian, Ray and Jake, showed up on time on installation day, January 19th. They were all friendly, courteous and professional and worked well together. They warned us whenever they were going to make any loud noises, which was appreciated. While doing the install a tree in the front yard fell over into the street, blocking most of it. They alerted my son (I was away from the house at the time) and put traffic cones around the tree without being asked. I feel that was above and beyond what was expected. Even with the falling tree, the job was completed earlier than expected. And they left no mess.
Thanks to Glenn and a great install crew, I would definitely recommend Sierra Pacific to my friends and family.


Sharon C.

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