I just wanted to say thanks and let you know that you are doing a great job!
I needed a solar heater for our pool repaired. My call was answered promptly (I got an answering machine at your competitors and they did not return messages). Your scheduler was friendly and efficient (Elena). I received reminder calls and updates regarding the arrival time for the Technician. Your tech (Frankie) arrives a few minutes early also friendly and after listening carefully he tells me what hes going to do. Then he hops on the roof and in a few minutes comes down with pictures on his phone to show me exactly what was wrong (leakage was due to prior company installing a panel incorrectly). He explains all the component parts needed, gives me some options for repair. We choose the option. He calls your scheduler and we schedule to fix the following workday. The whole process is repeated; on-time, efficient, detailed explanations, and on budget no surprises.
Our pool is back in order in two days and my only regret is that I was not aware of your company when we had the solar installed.
So tell your schedulers and your tech I greatly appreciate their effective service. Its rare these days and well worth paying for.