Dear Sierra Pacific,
We recently purchased our solar system from Sierra Pacific. We would like to take this opportunity to
provide you with our feedback regarding our very positive experience with your company.
Our experience beginning with your design specialist, Kirk Bassler was very professional. We felt he was very knowledgeable and explained everything in detail. Also, we were very pleased that he was detailed in assessing not only what our current needs were but had the foresight in asking about what future resources we might use. We feel the system that he designed was very adequate for us but not excessive either. We had recei_ved a bid from another company that was far more than what we needed. We also were very pleased with the quote we received as well as being able to purchase the system as opposed to being pressured to “lease” a system.
The installation was very timely and was finished within two days. We had an initial installation problem but Mike Dale, a supervisor, came out to the site and quickly resolved a fix, so the installation went very smoothly. He was quite cordial and we again were very pleased with the rapid response and quick resolution.
The installation crew, Juan, Jesus and Marillio, were great. They were very considerate ofthe property, were very friendly but professional and were prompt in finishing the job. We really enjoyed having them install our system as well as going through the operation checklist upon completion.
We were also very impressed with the follow up provided by Dawn in the office. She was always very helpful and ready to answer our questions. She also made several timely follow-up calls to make sure we were happy with our installation and to see if we had any questions and/or concerns.
Please let your employees know what a great job they did. They are all truly assets to your company. As former business owners, we know what a challenge it is to find conscientious, hardworking employees these days. Please know whenever we have the opportunity; we will be giving Sierra Pacific a high recommendation. Thank you for a great job!
Chuck and Gina C.