My 21 year old Lennox heat pump was on its last legs. I contacted three companies for quotes. One, of course was Sierra Pacific. You were the highest bid, but no one came close to your service and professionalism. My first contact was with Justin Crates who carefully explained the whole Costco program, and made my buying decision easy. My next contact was with Mason who assured me that the installation would be a one day process. Mason also came back to reprogram my thermostat when I changed my mind about how I wanted it to work.
The installation crew was top-notch. Brian, Chris, and Anthony introduced themselves and shook my hand. Brian explained to me what the procedure would be then they went on about their work. They were neat and very professional, and all I had to do was sit back and watch. They cleaned up after themselves when they were finished, and it was hard to tell they had even been here. Brian sat down with me and went over all of the paperwork at the job conclusion. I couldn’t have been more pleased.
It is obvious that Sierra Pacific takes great care to make sure that all of their employees treat their customers as someone special. I couldn’t be more satisfied that I chose them as my supplier. As a matter of fact, I live in a townhouse complex and one of the heat pump units in our clubhouse is beyond repair. I gave the word to Justin, and I believe he is bidding on a replacement unit.
Thanks again for all of your help.